FAQs

1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can place an order as a guest. However, creating an account offers several benefits:

• Faster checkout

• Easy access to your order status and order history

• Updates about new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, including Visa, Mastercard, Discover, and American Express, as well as PayPal.

3. HOW SECURE IS MY ONLINE ORDER?

When you place an order using your credit card, your information is entered on a secure SSL-encrypted page. It is then transmitted securely to our payment provider for authorization and processing. Your credit card information is not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All transactions are processed in US dollars (USD). If your credit card uses another currency, your card issuer will convert the total using the exchange rate applicable when the transaction is processed.

5. HOW DO I ENTER MY SHIPPING ADDRESS?

Please enter your shipping address using English letters and standard punctuation. If your address contains characters from another alphabet, use the appropriate transliteration in English letters. Make sure your address is complete and accurate.

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Your shipping address cannot be changed once your order has been processed or shipped.

We recommend using an address where you will be available to receive your package. If you are traveling, please allow for possible delivery delays, including customs processing.

7. HOW LONG DOES SHIPPING TAKE, AND HOW CAN I TRACK MY PACKAGE?

Delivery times depend on the shipping option you select at checkout.

Once your order ships, we will email you your tracking number and a link to track your package.

Customs processing in your country may cause additional delays that are outside our control.

8. WHAT SHOULD I DO IF ITEMS ARE MISSING FROM MY ORDER?

If any items are missing from your order, please contact us immediately at https://admin.shopify.com/. Include your order number and details of the missing items.

STILL HAVE QUESTIONS?

Please contact us at https://admin.shopify.com/.